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Ritan Property Group
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Is the property manager a licensed real estate agent?
What is the property manager's Better Business Bureau rating?
Is property management the manager's sole livelihood, or just a sideline?
Does the property manager use video inspections and video marketing?
Is the property manager a member of the National Association of Residential Property Managers (NARPM)?
NARPM is an organization of property managers who specialize in managing single-family homes. NARPM promotes professionalism, education, ethics, and industry "best practices." Atlanta has a large and active local chapter. Andy Ritan has been a NARPM member since 2005, serves actively on the board of Atlanta's NARPM chapter and is a past president of Atlanta's chapter.
Is the property manager a member of the Atlanta Apartment Association (AAA)?
The AAA devotes its resources to advancing the rights of property owners, keeping its members abreast of current legal developments in the state, and providing education for property managers. Ritan Property Group is a member of the Atlanta Apartment Association and the National Apartment Association.
Does the property manager use electronic signatures?
Electronic signatures allow leases to be executed with tenants very quickly and with a minimum of effort. Use of electronic signatures supports the development of paperless office workflows. If your property manager is not using electronic signatures and paperless workflows, your client experience receiving documents and having contracts executed remotely is not as fast and efficient as modern technology allows. Ritan Property Group has migrated completely to electronic signatures and paperless office processes.
Does the property manager accept electronic rent payment?
Accepting electronic payment of rents attracts tenants with high credit scores. It allows the property manager to process rents and get payment to owners quickly. Ritan Property Group encourages all tenants to pay rent electronically.
Does the property manager pay owners by direct deposit?
Owner payment by direct deposit gets money in the owners' accounts faster and with fewer errors than a paper system. All Ritan Property Group owner payments are made by direct deposit.
Does the property manager offer an online owner portal?
Access to leases, management agreements, monthly and annual financial reports, paid invoice copies, inspection reports and inspection videos should be readily available for owner review without having to contact the property manager. Ritan Property Group updates its online owner portal continually to ensure our owner clients can view current data about their properties at any time from anywhere in the world.
How many properties does the manager have under management?
A manager with only a handful of properties may not have the experience or staff resources to run an efficient operation. On the other hand, very large property managers may not offer personalized attention for individual owners. Ritan Property Group has about 250 homes under management. We are small enough to offer personal attention and big enough to do the job right.
How does the property manager handle repairs?
The owner of Ritan Property Group, Andy Ritan, also owns a sister company, Church Street Home Repair. Church Street Home Repair is a general contracting company which handles all repairs that are required for properties under management by Ritan Property Group. The ability to handle repairs swiftly, competently, and at a reasonable price is a crucial component of effective property management. When a tenant moves out and turn-key work is necessary to make the property ready for the next tenant, the owner can lose a lot of money if the work is not done right and completed quickly. Likewise, it is hard to calculate an owner's financial loss if a high-quality tenant decides to move because of poor maintenance. Our inspection videos keep owners informed about repairs that are needed or that have been completed. When necessary, owners may fund repairs to their property by e-check, Mastercard or Visa from anywhere in the world.
What kind of insurance coverage does the property manager have?
Property management is the highest liability area of real estate practice. Many things can go wrong. Adequately insured property managers carry error and omissions insurance, general liability insurance, and workers' compensation insurance. Find out what coverage your property manager has. Ritan Property Group and Church Street Home Repair are covered by all three kinds of insurance.
Does the manager collect a sales commission if a tenant buys your home?
Many property managers have a clause in their management agreement that says you must pay them a sales commission if a tenant procured by the manager purchases your home. At Ritan Property Group, we feel this is unfair. When selecting a manager, be sure to check their management agreement to see if a sales commission is due when a tenant buys your home. At Ritan Property Group, the sales commission due us when a tenant buys your home is zero.
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